Privacy policy

Privacy Policy – MONEL

This Privacy Policy describes how MONEL ("we," "our," or "us") collects, uses, and shares your personal information when you visit or make a purchase from trymonel.com (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.

We refer to this automatically collected information as "Device Information."

How We Collect Device Information

Cookies

Some of the cookies we use include:

  • _session_id: A unique session token that stores information about your session (referrer, landing page, etc.).

  • _shopify_visit: Persists for 30 minutes from the last visit and is used to record the number of visits.

  • _shopify_uniq: Expires at midnight of the following day and counts the number of visits made by a unique customer.

  • cart: A unique token that persists for two weeks and stores information related to your shopping cart.

  • _secure_session_id: A unique session token.

  • storefront_digest: A unique token used to determine whether a visitor has access to a password-protected storefront.

Log Files

Log files track actions occurring on the Site and collect data such as:

  • IP address

  • Browser type

  • Internet service provider

  • Referring and exit pages

  • Date and time stamps

Web Beacons, Tags, and Pixels

These electronic files help us understand how visitors browse the Site and allow us to collect statistical information about Site usage.

Order Information

When you make or attempt to make a purchase through the Site, we collect certain personal information, including:

  • Full name

  • Billing address

  • Shipping address

  • Payment information (including credit or debit card details)

  • Email address

  • Phone number

We refer to this information as "Order Information."

How We Use Your Personal Information

We use Order Information to:

  • Process and fulfill orders.

  • Process payments and billing.

  • Arrange shipping and delivery.

  • Communicate with you regarding your order.

  • Screen orders for potential fraud or risk.

  • Send promotional emails, special offers, and marketing communications when you have provided your consent.

We use Device Information to:

  • Detect potential fraud and security risks.

  • Improve and optimize the performance of our Site.

  • Analyze customer browsing behavior.

  • Measure the effectiveness of our advertising and marketing campaigns.

Sharing Your Personal Information

We share your personal information with trusted third parties that help us operate our business and provide our services.

Examples include:

  • Shopify, the ecommerce platform that powers our online store.

  • Google Analytics, which helps us understand how customers use our Site.

We may also disclose your information when necessary to:

  • Comply with applicable laws and regulations.

  • Respond to lawful requests from public authorities.

  • Protect our rights, property, or safety.

  • Prevent fraudulent or illegal activities.

Behavioral Advertising

We may use your personal information to provide you with targeted advertisements and marketing communications that we believe may be relevant to your interests.

You can learn more about interest-based advertising through the resources provided by major advertising platforms.

You may also manage your advertising preferences through your browser settings or by using available online opt-out tools.

Do Not Track

Please note that we do not alter our Site's data collection and usage practices when we receive a "Do Not Track" signal from your browser.

Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal data.

  • Request restriction of processing.

  • Object to the processing of your personal information.

  • Request data portability.

To exercise any of these rights, please contact us using the email address provided at the end of this Privacy Policy.

Please note that your information may be transferred to and processed outside your country of residence, including in countries such as Canada and the United States.

Data Retention

When you place an order through the Site, we will retain your Order Information for our records as long as necessary to comply with our legal, accounting, tax, and business obligations, unless you request its deletion and applicable law permits such deletion.

Minors

The Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or regulatory obligations.

Any changes will become effective immediately upon publication on this page.

Contact Us

If you would like more information about our privacy practices, have any questions, or wish to exercise your data protection rights, please contact us:

📧 Email: info@trymonel.com

🌐 Website: trymonel.com

MONEL Team