Refund policy
Return Policy – MONEL
At MONEL, we are committed to providing high-quality products and an exceptional shopping experience. However, we understand that there may be situations where a return is necessary.
Please review our return policy below to ensure a smooth, transparent, and efficient process.
General Return Conditions
⏳ Return Period
Return requests must be submitted within 14 calendar days of receiving your order.
📨 Return Request
To initiate a return, please contact our customer support team at info@trymonel.com, including your order number and the details of the product you wish to return.
🛠 Orders in Processing
Refunds can only be processed after the order has been delivered to the customer.
Once an order has been confirmed and is being prepared by our fulfillment center, it cannot be canceled or refunded.
After the order has been shipped or delivered, any return request will be handled according to the terms outlined in this policy.
📦 Product Condition
We only accept returns for products that remain unopened, in their original packaging, and in unused, undamaged, and resalable condition.
🎁 Original Packaging
All returned products must include the original packaging, accessories, manuals, and any other items received with the order.
Products Not Eligible for Return
🚫 Opened Products
We do not accept returns of products whose original packaging has been opened.
This policy helps us maintain the safety, hygiene, and quality standards of all products we offer.
🧵 Personalized Products
Customized or made-to-order products are not eligible for return unless they arrive with a manufacturing defect.
💸 Promotional Items
Products purchased during special promotions, clearance sales, or with discounted pricing are non-refundable unless otherwise required by applicable law or explicitly stated at the time of purchase.
Return Process
🔍 Request Review
Once we receive your request, our support team will review the information provided and send you the instructions required to complete the return.
🚚 Returning the Product
Return shipping costs are the customer's responsibility unless otherwise specified in this policy.
We recommend carefully packaging the product to prevent damage during transit.
🧪 Product Inspection
Once the returned product has been received, it will be inspected to verify that it meets all return eligibility requirements described above.
💰 Refunds
If your return is approved, your refund will be issued using the same payment method used for the original purchase.
Please note that the time required for the refund to appear in your account depends on your bank or payment provider.
Exceptions and Special Cases
🧼 Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@trymonel.com.
In these cases, MONEL will cover the return shipping costs and, where applicable, the cost of sending a replacement product.
🔁 Incorrect Items Received
If you receive an item different from the one you ordered, please notify us at info@trymonel.com within 3 business daysof receiving your package.
Our team will arrange the return of the incorrect item and ship the correct product at no additional cost.
Contact Us
If you have any questions or need additional assistance, please contact our Customer Support team:
📧 Email: info@trymonel.com
🌐 Website: trymonel.com
Thank you for choosing MONEL.
These policies have been designed to ensure a safe, transparent, and satisfying shopping experience for all of our customers.
Sincerely,
The MONEL Team