Shipping policy
Shipping Policy – MONEL
At MONEL, we are committed to providing a safe, reliable, and efficient shipping experience, ensuring that every order arrives in excellent condition.
Please review our Shipping Policy below, which applies to all purchases made through trymonel.com.
1. General Shipping Information
1.1 Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, promotional events, or seasonal sales, processing times may be slightly extended.
1.2 Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with your shipping details.
Whenever available, a tracking number will also be provided so you can monitor the progress of your shipment.
2. Shipping Methods & Delivery Times
2.1 Domestic Shipping
We offer shipping throughout the country.
Estimated delivery times typically range from 7–15 business days, depending on your location and the shipping carrier.
2.2 International Shipping
We also ship to most countries worldwide.
Estimated delivery times for international orders are 10–20 business days, depending on the destination, customs processing, and the selected carrier.
Please note that all delivery estimates are approximate and may vary due to circumstances beyond MONEL's control.
3. Product Availability & International Fulfillment
3.1 Inventory Availability
We make every effort to keep product availability on our website accurate and up to date.
However, certain products may occasionally become temporarily unavailable due to high demand or supplier-related circumstances.
3.2 International Fulfillment
Some products may be shipped directly from our international fulfillment centers or trusted global suppliers.
In these cases, estimated delivery times may range from 15–30 business days, depending on the destination and shipping process.
3.3 Customer Communication
If your order includes products fulfilled by international suppliers, we will keep you informed via email regarding your order status and estimated delivery timeline.
All communications will be sent from info@trymonel.com.
4. Shipping Costs
4.1 Shipping Rates
Shipping costs are automatically calculated during checkout based on factors such as:
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Delivery destination
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Package weight and dimensions
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Selected shipping method
The applicable shipping fee will be clearly displayed before you complete your purchase.
4.2 Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country's authorities.
Any such charges are the sole responsibility of the customer.
MONEL has no control over these fees and cannot estimate their amount.
5. Shipping Issues
5.1 Delivery Delays
While we work with trusted shipping partners, we cannot guarantee exact delivery dates.
MONEL is not responsible for delays caused by:
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Shipping carriers
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Customs clearance procedures
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Severe weather conditions
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Strikes or transportation disruptions
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Any circumstances beyond our reasonable control
5.2 Lost or Damaged Packages
If your order arrives damaged or you believe it has been lost during transit, please contact us as soon as possible at info@trymonel.com.
Our support team will investigate the issue and work with the shipping carrier to resolve it as quickly as possible.
5.3 Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
MONEL is not responsible for delays, lost packages, or failed deliveries resulting from incorrect or incomplete shipping information.
If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.
6. Order Tracking
Whenever tracking is available, we will provide a tracking number so you can monitor your shipment at any time.
Please note that tracking information may take 24–72 hours to become available after your order has been dispatched.
Contact Us
If you have any questions regarding your shipment or need additional assistance, please contact our Customer Support team:
📧 Email: info@trymonel.com
🌐 Website: trymonel.com
Thank you for choosing MONEL.
We appreciate your trust and work every day to provide you with the best possible shopping experience.
MONEL Team